Troubleshooting and Support A significant portion of an Endpoint Administrator’s duties involves troubleshooting and providing technical support to end-users. The goal is to ensure that all devices run efficiently and meet the needs of the employees. Key tasks include: • Resolving Device Issues: Endpoint administrators often handle issues related to device performance, software malfunctions, and security concerns. This includes troubleshooting network connectivity issues, application problems, and hardware failures. • Providing User Support: Offering end-user support and guidance, from setting up new devices to resolving issues with applications or hardware.
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